at 3:am earlier today I've experienced to talk to a real customer. it was nerve wracking and my hands were shaking even after i finished the call... it wasn't that disastrous- i think.. i only suck on my 2nd to the last call 'coz i didn't know how to handle the call.. the customer i was talking to suspected fraud on his account transaction.but he didn't want me to report a LSRp... he just wanted me to take the charges from his account..halleeerrr!!! what the hell! i can't do that of course! we have a task to follow... good thing kris was a great help..she helped me to get through to all my calls..
i can't really forget the voice of my first caller--mr. stein--ang gwapo ng boses..!!! hehehehe
and he was very friendly.... i wish all my future callers wud be like him.
i wish today we will not gonna do the live call again.. maybe i will die..hehehhe
some of my wavemates told me that i spoke loudly!! keber!! mwehehehehh.. i'm so nervous so i can't control it..sorry n lg muna...
heheheheheh
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